1819-0679 Domestic Gas Boiler Installation, servicing and repairs

Islington Council invites suitable expressions of interest from experienced contractors for a framework agreement to undertake a domestic boiler installation programme, planned and reactive, servicing and repairs and requires qualified professional skilled tradespeople in delivering a first class service to its residents and ensure the Council’s housing stock is maintained in good order of repair

Contracts based on the framework agreement shall follow the terms of the framework agreement including how a contract is concluded. How a contract is concluded is explained within the invitation to tender documentation.

The arrangement will be monitored against a range of outcome based indicators which the provider will be expected to achieve. The details of these indicators will be included within the contract specification and the successful organisation will need to demonstrate they have the capability and capacity to meet these requirements.

Current status / Background

Current contracts are due to expire in 2020.

The framework is divided into three Lots, as follows:

Lot 1 Back up service for domestic gas boiler responsive repairs and servicing to support of the council’s in-house gas team north of the borough:
To include day-to-day, emergency and out-of-hours basic repairs, improvements, maintenance or minor adaptations and the ability to respond to urgent matters including emergencies.

Lot 2 Domestic gas boiler responsive repairs and servicing south of the borough:
To undertake gas repairs and servicing south of the borough under an all-inclusive 3-Star contract arrangement to undertake the annual service and all repairs irrespective of number of visits.

Lot 3 Domestic gas boiler installation renewals:
This service will include both planned and reactive works, and be delivered by a single contractor borough-wide.

It is recommended that the bidders shall visit as many sites as necessary to enable an adequate inspection to be made for the compilation of an accurate tender. Bidders to arrange.

The requirement

Contractors may apply for Lots 1 to 3, but any single contractor will only be awarded a maximum of two contracts for example Lot 1 and Lot 3 or Lot 2 and Lot3.

The successful bidders for Lot 1 and Lot 2 will be allocated to one (1) area each (a primary area); each contractor will also become the standby contractor (secondary) for each of the other areas designated to Lot 1 and 2.

The standby contractor for Lot 3 will be the second scoring bidder.

Each of the appointed contractors will be allocated work within their primary area, however if they do not commence work within the agreed time period, refuse or are unable to commence work it may be given to the secondary contractor.

If the primary contractors for Lot 1 and Lot 2 are unable to continue with the delivery of the contract, then the Council may propose to the second highest scoring bidder in either Lot to enter into a contract becoming the primary contractor.

TUPE [Transfer of Undertakings (Protection of Employment) Regulations]

Potential providers must be aware that TUPE may or may not apply to this service. Further details will be available in the invitation to tender.

Contract Period

The contract period for all three Lots will be for thirty-six (36) months from estimated start date 1 June 2020 with the option to extend for a further two periods of up to twenty-four (24) months each.

Contract Value

The estimated value of each contract (based on previous years) is:

Lot 1: Back-up to in-house gas team for domestic boiler responsive repairs and servicing (north of the borough) £11.967m (based on £1.710m average per annum)

Lot 2: Domestic boiler responsive repairs and servicing (south of the borough) £9.309m (based on £1.33m average per annum)

Lot 3: Domestic gas boiler installation renewals £16.45m (based on £2.35m per annum).

There are no guaranteed volumes or value of work as this is based on demand.

Award criteria

The contract will be awarded to the Most Economically Advantageous Tender (MEAT) in accordance with the Public Contracts Regulations. MEAT for this contract is cost 70% and quality 30%. Further details will be provided in the invitation to tender.

Cost 70%
Quality 30%
TOTAL 100%

Lot 1 – 30% quality made up of:
Proposed approach to mobilising, resourcing & delivery of services/works within timescales 20%
Proposed approach to customer service, delivering equalities and social value 5%
Proposed approach to Health & Safety 5%

Lot 2 – 30% quality made up of:
Proposed approach to mobilising, resourcing & delivery of services/works within timescales 20%
Proposed approach to customer service, delivering equalities and social value 5%
Proposed approach to Health & Safety 5%

Lot 3 – 30% quality made up of:
Proposed approach to mobilising, resourcing and delivery of works within timescales 20%
Proposed approach to customer service, delivering equalities and social value 5%
Proposed approach to quality management 5%

Tenderers should be aware that we reserve the right to hold site visits and/or presentations and/or interviews during the tender process. Site visits and/or presentations and/or interviews may be for verification purposes to confirm the scores of the written submission.

We reserve the right to interview leading bidders.