Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council
Main contract details
Opportunity Id
DN326973
Title
Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council
Categories
201400 - Council Tax & Business Rates
Description
Oxford City Council is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction processing, and off-site Council Tax processing.
This contract has previously been used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand.
Any volumes of work detailed in the ITT are to be taken as an indication, based on historic figures.
Oxford City Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with resilience needed mostly from September to December. For Benefits there could be up to 6,000 change of circumstances and new claims needed throughout the year, the majority will be change of circumstances. Peak times are August and December, plus the first two months of the financial year.
Due to the nature of the work involved, the Council cannot guarantee any level of business under the Contract.
This contract has previously been used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand.
Any volumes of work detailed in the ITT are to be taken as an indication, based on historic figures.
Oxford City Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with resilience needed mostly from September to December. For Benefits there could be up to 6,000 change of circumstances and new claims needed throughout the year, the majority will be change of circumstances. Peak times are August and December, plus the first two months of the financial year.
Due to the nature of the work involved, the Council cannot guarantee any level of business under the Contract.
Region(s) of supply
Oxfordshire
Estimated value
N/A
Keywords
Council Tax, Benefits, Housing Benefit, Resilience, Revenues
Key dates
Estimated contract dates
Start date
23/06/2018
End date
22/06/2021
Expression of interest window
From 13/03/2018 12:00 to 12/04/2018 12:00
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Contact details
Buyer
Oxford City Council
Contact
Kay Allsopp
Email
Telephone
07917791906
Address
St Aldate's Chambers
OXFORD
Oxfordshire
OX1 1DS
United Kingdom
OXFORD
Oxfordshire
OX1 1DS
United Kingdom
