Provision of Care and Support into Diamond Court and Lakeside Court Extra Care Housing Developments

<p>North Somerset Council would like to invite you to tender for the following opportunity Care and Support into Diamond Court and Lakeside Court Extra Care Housing Developments. There will be 2 separate care and support contracts. Providers are invited to bid for one or both contracts.&nbsp;</p>
<p>Extra care housing is housing designed with the needs of older people in mind and with varying levels of care and support available on site.&nbsp; Residents of extra care housing have their own self-contained homes, their own front doors and a legal right to occupy the property.&nbsp; Extra care housing is not a care home.&nbsp; There is an on-site care provider who will deliver care and support to the residents of the development with a view to enabling clients to remain as independent as possible in their own home. &nbsp;The care provider is also available for any emergency calls required by the clients.</p>
<p>North Somerset Council is committed to offering extra care housing as an alternative to residential care for those people who can no longer manage in their current home due to their care needs.&nbsp; Extra care housing should be a vibrant place to live with activities and facilities available for residents and the local community.&nbsp; Although the care provider is not responsible for this, they will be expected to work closely with the housing provider to achieve this.</p>
<p>The council is responsible for commissioning a care provider to work within the extra care housing development. The residents that will be nominated to the council nominated apartments will meet the following eligibility criteria.</p>
<p>Applicants must:</p>
<ul>
<li>be 55 or over</li>
<li>be eligible to receive care from North Somerset Council</li>
<li>be eligible for North Somerset Council funding</li>
<li>have a current application for housing via North Somerset Council&rsquo;s Home Choice Development</li>
<li>be resident in North Somerset</li>
</ul>
<p>People with exceptional circumstances may be considered on a case by case basis.</p>
<p>The Council will fund;</p>
<ul>
<li>Planned care provided to residents assessed as having care and support needs</li>
<li>One waking night, 10pm-7am per night, every night, for emergency cover</li>
<li>NB - planned care could be at any time within 24 hours i.e., during the day and overnight</li>
</ul>
<p>The Provider is expected to have at least one member of staff on-site 24 hours per day that can respond to emergency calls. During the times when planned care calls are being delivered and overnight, this can be the care staff team. At times when no care is being delivered the Provider must have at least one member of staff available. The Council will not fund this, and the Provider is expected to plan staff time as effectively as possible.</p>
<p>NB, with emerging technologies, the Council may look to work with the Provider and landlords of the Extra Care Housing schemes to implement new initiatives that where this provides beneficial results for residents and the Council.</p>
<p>It is up to the Provider in conjunction with landlord to manage resident expectations around the use of emergency calls and to decide on the best course of action if there is any inappropriate use.</p>