Patient Experience System
Main contract details
Opportunity Id
DN166284
Title
Patient Experience System
Categories
Description
Serco is an international service company, and has been selected as the NHS' strategic partner for the delivery of support services through Serco ASP. Serco ASP also provides services in partnership with the NHS and other health and social care organisations in a range of primary and community settings.
• Cambridgeshire & Peterborough NHS Foundation Trust
• Cambridgeshire Community Services NHS Trust
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children’s community services in Peterborough.
The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients.
The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement.
Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people’s health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough.
The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web-based patient experience system to ensure constant improvement in the quality of services provided to patients.
The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient’s voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made.
The CPFT contract start date is 01/01/2017 whilst the CCS contract start date is 01/04/2017.
• Cambridgeshire & Peterborough NHS Foundation Trust
• Cambridgeshire Community Services NHS Trust
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children’s community services in Peterborough.
The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients.
The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement.
Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people’s health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough.
The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web-based patient experience system to ensure constant improvement in the quality of services provided to patients.
The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient’s voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made.
The CPFT contract start date is 01/01/2017 whilst the CCS contract start date is 01/04/2017.
Region(s) of supply
East of England
Estimated value
£225,000.00
Keywords
Data Analysis, Questionnaire, Data Collection, Web-Based System, Survey, Patient Experience
Key dates
Estimated contract dates
Start date
01/04/2017
End date
31/03/2022
Expression of interest window
From 07/06/2016 11:30 to 04/07/2016 16:00
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Contact details
Buyer
Anglia Support Partnership
Contact
Daniel Bullimore
Telephone
01480 398500
Address
Kingfisher House
Huntingdon
Cambridgeshire
PE29 6FH
United Kingdom
Huntingdon
Cambridgeshire
PE29 6FH
United Kingdom
