Waltham Forest CCG - Community Adult Hearing Services (AQP)

The Commissioners are seeking suitably qualified providers via an Any Qualified Provider (AQP) process to deliver a Community Adult Hearing Service.
The service is a community based, adult hearing assessment service, including hearing aid fitting (where required), and follow-up and aftercare services for adults, with suspected or diagnosed hearing loss for the registered population of the Waltham Forest Clinical Commissioning Group.

The Adult Hearing Service will consist of:
- Hearing needs assessment
- Development of an Individual Management Plan (IMP)
- Provision and fitting of hearing aids in a suitable environment (quiet, confidential, privacy and dignity)
- Appropriate hearing rehabilitation e.g. patient education
- Information on and signposting to any relevant communication/social support services
- Follow-up appointment to assess whether needs have been met
- Discharge from hearing assessment and fitting pathway
- Aftercare service including advice, maintenance, repairs or replacement of hearing aids under warranty and review as required to meet the needs of the patient
- Batteries, tips, domes, wax filters, tube and other consumables replacement service

- Provision of service to the housebound

The Contract value has been estimated at £423k over the lifetime of the contract term (four year period, i.e. two years, plus two year extension). This will vary depending on the number of suppliers on the Any Qualified Provider list.

The contract will run for 2 years, plus an additional 2 years if the extension option is exercised by the commissioners. If the commissioners exercise the extension option, a window for new providers to be part of the qualified providers list will also be offered.

As per Monitor AQP guidance, if the tariff and service specification remain unchanged, the commissioner may opt to roll over the contract after the two year contract and two year extension period have expired. A window for new providers to be part of the qualified providers list will also be offered.
Assessment Criteria
FAIL
Question not answered or there is some information missing.
The response does not meet the full criteria and there is limited information provided or an answer that largely fails to address the question or that is flawed in aspects.
There are significant gaps and no evidence that issues will be addressed and or managed in line with expectations and the standards required.
PASS
A comprehensive answer to the question in terms of detail, accuracy and relevance.
A good degree of evidence to show the Bidder’s ability to achieve what is stated within the response and achieves the required standard of delivery.
The CCG is following an Open Procedure procurement process to procure this service. Interested organisations must express their interest by registering on Pro-contract:

Expressions of interests will be completed on submission of the Tender.

The deadline for submitting a completed Tender is at 12.00pm on 28th July 2016. Responses received after the deadline will not be considered.
Submission of the tenders will be via the Pro-Contract e-tendering system https://www.supplying2nhs.com



Suppliers register, login, complete the tender response documentation electronically and submit them via the Pro-contract e-tendering portal.
Please note that any communication from NEL Commissioning Support or CCG regarding this AQP tender will be via Pro-contract discussion board. Bidders must use Pro-contract discussion board for their communications with NEL Commissioning Support or CCG regarding this AQP procurement.