CRM-Website Implementation (Prior Information Notice)
Main contract details
Opportunity Id
DN442862
Title
CRM-Website Implementation (Prior Information Notice)
Categories
48000000-8 - Software package and information systems
72000000-5 - IT services: consulting, software development, Internet and support
Description
The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services:
1) Website design (UI/UX);
2) Content management;
3) Case management;
4) Customer relationship management;
...ace so that we can create a specification taking into consideration new developments that will allow us to achieve our goal.
Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019 using the contact details listed in the PIN.
1) Website design (UI/UX);
2) Content management;
3) Case management;
4) Customer relationship management;
...ace so that we can create a specification taking into consideration new developments that will allow us to achieve our goal.
Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019 using the contact details listed in the PIN.
The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services:
1) Website design (UI/UX);
2) Content management;
3) Case management;
4) Customer relationship management;
5) Online customer self-service account;
6) Event and appointment bookings (public and internal);
7) Forms with lookup and attachment capabilities;
8) Data and information transfer to/from back-office systems;
9) Sentiment analysis;
10) Web chat;
11) Inbound screen popping;
12) Integrated knowledge base and scripting solution;
13) Click to call.
Our objective is to deliver a customer Ecosystem of Modules, Solutions and Applications (System) that enables a two way interaction between customers and staff that:
— keeps the customer informed of progress of interactions,
— allows staff to manage their workloads within that system,
— provides customers the ability to initiate and view their interactions and progress online,
— allows the council to evaluate success and performance in those interactions.
All components need to ‘work’ with one another within the ‘System’ as well as service specific applications such as accounting, telephony and other similar systems.
We will want to see demonstrations of the capabilities of the solutions that are now available in the market place so that we can create a specification taking into consideration new developments that will allow us to achieve our goal.
Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019 using the contact details listed in the PIN.
Region(s) of supply
Oxfordshire
Estimated value
N/A
Keywords
CRM, Website
Key dates
Estimated contract dates
Start date
13/11/2019
End date
30/11/2019
Expression of interest window
From 13/11/2019 15:00 to 30/11/2019 12:00
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Contact details
Buyer
Oxford City Council
Contact
Purnima Gore
Email
Telephone
01865 252694
Address
Oxford City Council
Oxford
Oxfordshire
OX1 1DS
United Kingdom
Oxford
Oxfordshire
OX1 1DS
United Kingdom