TD2064 - Framework for the Provision of Extra Care

Derby City Council is seeking to appoint home Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of ‘personal care’, to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions and functions to service delivery that, to clarify, differ from regular Homecare services.

The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC.

The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions:

• Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week
• External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package
• Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency.

Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements:

• Temporary unplanned care, day and night, for all Residents
• Emergency response during the day and night for all Residents
• Partnership working with the Housing Provider and other partners

For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat.

Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme.

Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market.

The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency.

The Framework is split into three Lots as detailed below. Each Lot will be awarded to a single Service Provider.

Lots
• Lot 1 – South (Handyside and Sunnyfield Schemes)
• Lot 2 – Central (Cedar House and Parkview Schemes)
• Lot 3 – West (Greenwich Gardens Scheme)