19-002 Home Contents Insurance Scheme for Council Tenants and Leaseholders

The Council is seeking to secure a Concession Contract for Home Contents Insurance Services for its tenants
.
Rotherham Metropolitan Borough Council has provided a successful Home Contents Scheme, for many years, for the benefit of its tenants. This is a service that aims to provide them with a quality product that is competitively priced against what is available in the market both in terms of premium levels and the level of cover, including exclusions and excesses. It is important the scheme reflects the intended market and overall requirement to assist the Council in reducing financial exclusion.
.
The schemes administration is handled by in-house staff in accordance with the Administration Procedures as set out by the scheme insurers in line with FCA exemption. The Council currently utilise its own computer systems for monitoring and managing the insurance policies but we are not averse to using another’s system if that creates efficiencies.
.
There are approximately 20,267 properties and 1,643 policy holders who have joined the existing tenant’s insurance scheme. . The contract is for an initial period of just under 3 years commencing on or around 27/01/2020 with an option to extend for up to a further 3 years, subject to performance.
.
The Estimated Contract value range is between £300,000 and £1,000,000 depending on the total length of the contract, and the number of tenants joining the scheme during the contract term.
.
Please note the following important information:
.
Deadline for receipt of tender clarifications in respect of the Terms and conditions 19/17/2019
Deadline for receipt of other tender clarifications 33/07/2019 12 Noon.
Deadline for responses to tender clarifications 26/10/2019
Tender return date 31/10/2019 .
.
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.yortender.co.uk Please refer to YorTender reference DN414365. Our tender reference 19-002 refers.
.
Additional information can be obtained from the above mentioned address.
.
All correspondence in relation to this tender will be carried out through YORtender.
.
It is the Tenderer's responsibility to ensure that an appropriate person is selected as the main point of contact and their contact details are kept accurate and up to date. Failure to do so could result in a communication failure and subsequent elimination from the tender process. The Council accepts no liability or responsibility in such instances and tender time scales will not be extended.
.
Technical Issues – If you experience technical issues surrounding the use of the YORtender system you should log a call with the system provider (ensuring you leave a contact phone number) at http://proactis.kayako.com/procontractv3/Cor/Default/Index. Alternative you can contact the helpdesk at; email: ProContractSuppliers@proactis.com; phone: 0330 005 0352. (Important note: the phone option must only be used in critical / time sensitive situations requiring resolution within 60 minutes). In such circumstances, it is also advisable to contact the Council’s primary contact to inform them of the situation.