Market Engagement - Technology Enabled Care

We would like to take the opportunity to test the market as outlined below, to determine current interest levels in the market for a Technology Enabled Care Service.

The proposed service will need to provide the following:

a) Install, maintain, storage and recycling of technology enabled care equipment. - Nearly all equipment is now digital, with only a handful of analogue devices still used in the community. It is expected that at the time of procuring a new contract all devices will be digital. In 2025/6 there was an average 15 new service users each month. The Council has a target of 2 working days for urgent installations and routine within 15 working days. Whilst the majority of equipment is more traditional telecare items, the Council also uses equipment to monitor daily living activities (DAL). DAL equipment typically uses sensors to monitor activity levels in the home.

b) Call monitoring service - The current externally commissioned contract provides 24 hour a day / 365 days a year call monitoring service a with approximately 4,000 inbound calls and 2,000 outbound calls a month.

c) Purchase equipment - The Council currently purchases technology enabled care equipment directly from suppliers and this is delivered to the providers equipment store. The provider stores the equipment and is responsible for inventory management, including advising the Council of when it needs to buy more TEC equipment and what equipment is required and delivers best for the Council. The Council intends to move the responsibility for ordering equipment to the provider when a new contract is procured.

d) Information, Advice and Guidance - the current contract also provides a certain number of advice and information sessions for members of public and council staff.