CP1162-15 Healthy Lifestyle Service (tender)

Devon County Council (The Commissioner) are seeking to award further contracts for the delivery Healthy Lifestyle Services.
The contracts will be for a duration of 3 years (36 months) with an option, at the discretion of the Commissioner, to extend for two further 12 month periods.
The contracts are divided in to two Lots:
Lot 1 – Healthy Lifestyle Service – Annual contract value £645,000
Lot 2 - Stop Smoking Service – Annual contract value £250,000
Lot 1 – Healthy Lifestyle Service Background:
There are a number of daily contacts and opportunities in Devon where people can be encouraged and supported to make healthier choices to achieve long-term behaviour change (Making Every Contact Count).Within Devon there are 1,000’s of daily contacts between the public and health professionals, community groups, volunteers, families and friends. Each contact provides the opportunity for brief advice and/or brief intervention, including the offering of support and guiding people to helpful resources.
In addition there are programmes such as the Devon Health Check programme (targeting 40-74 years) which delivers approximately 25,000 health checks per year. The health check provides an opportunity for the health professional to identify a number of lifestyle risk factors. The opportunity for the health professional to refer or recommend people to a Service which is capable of offering further support and guidance is critical.
At present Devon County Council commissions a number of public health programmes and Services to support people to change their lifestyle behaviour. However these Services are not suitable for everyone. Devon is fortunate to have thriving communities which offer a variety of local groups, clubs, programmes, buildings and outside space which support and enable many people to remain physically and socially active. These ‘community assets’ are only used by some of Devon residents with many not aware of what is available locally to them. An improved ‘system’ of connecting people to potential local opportunities within the community(community assets) where they can get additional help and support to encourage and motivate them to change and maintain a healthy lifestyle is critical.


Lot 1 Service Vision
To design and create a new innovative healthy lifestyle Service which is capable of connecting, empowering, enabling and motivating Devon residents who wish to take responsibility for their own health and wellbeing to change their behaviour.
Lot 1 Summary of Requirements:
The following are core infrastructure objectives that stretch across the four lifestyle behaviours, and therefore the Service must:
Access
• Provide an accessible gateway for Devon residents seeking advice, information and /or support for healthy lifestyles Services. The gateway must be flexible enough to deal with high volume of demand and provide different routes into the Service through a gateway

• Provide a variety of different access routes (through the gateway) for clients wishing to access the Service, whether referred (pushed) or self-referred (pulled) into the Service

• Create a referral mechanism to enable professionals to refer clients into the Service

• Support and enable people to easily access self-directed information, advice and support, which is likely to be predominately web-based

• Recommend and if appropriate refer clients to health improvement services for example but not limited to NHS Health Checks, Specialist Stop Smoking Service, substance misuse service (RISE Recovery)
Customer experience

• Provide a welcoming, non-judgmental and timely response (maximum 3 working days) to people contacting them or those referred to them who require help and support to reduce their and/ or modify their lifestyle behaviour.

• Provide a high quality customer focused service capable of working with the client to best meet their needs and if appropriate to sustain a relationship over an extended period. This includes following people up on a regular basis to track outcomes.

• Market the Service through a variety of different channels so the Service is recognised as a trusted Service and brand in Devon amongst its residents and professionals.
Behaviour change & training

• Assess people’s level of need and motivation to change their behaviour using an evidence-based approach and through mutual discussion with the client and agree on the offer

• Deliver a range of evidence based behavioural change interventions, for example, brief interventions, motivational interviewing, goal setting, monitoring and feedback with the client for smoking, alcohol, physical activity and healthy weight

• Develop an accredited behavioural change training programme which is made available to key community staff and the voluntary sector

• Administer and deliver the Devon Health Check training course
Connectivity

• Connect people to local community assets e.g. local voluntary run programmes and groups as well as private commercial Services and programmes.

• Be able to access a directory of community assets, services and health and wellbeing opportunities throughout Devon for which clients can be recommended or referred as part of their intervention.
Information governance

• Provide a robust information governance system, which has the capability to collect, accurate, standardised and comparable routine data to measure impact and outcome

• As a minimum, the information governance system must be capable of obtaining clear documented consent for personal data to be shared appropriately

• Ensure a simple effective way of capturing/registering clients with the Service ensuring that informed consent is captured as well as a minimum data set

• Work with the Commissioner to develop a reporting dashboard capable of presenting accurate and timely activity and outcome data which can be used to inform service development
Evaluation

• Ensure continued evaluation of the programmes and the ability to provide evidence to assure commissioners of the quality of the programme, including evidence of the client:
- Goal setting by the client
- Monitoring the clients behaviour
- Receiving feedback from the client
-Reviewing the clients goals in the light of feedback (including self-monitoring)



Lot 2 – Stop Smoking Service Background:
Devon County Council is seeking to commission a service Provider to design and deliver an accessible Specialist Stop Smoking and Harm Reduction Service, which supports smokers using evidence-based treatment and behavioural support. The Specialist Service will target very specific populations with the aim of reducing health inequalities in Devon and will form an integral part of the overall local comprehensive tobacco control strategy. A Healthy Lifestyle Service is being commissioned as a separate lot (Lot 1) concurrently with the Specialist Stop Smoking Service. The Healthy Lifestyle Service will meet the needs of smokers who wish to quit but who do not need specialist support. The smoking populations that are reached by each service are mutually exclusive and these are described in the inclusion criteria at within the Lot 2 Service Specification. Both services will contribute to reducing smoking prevalence in adults, pregnancy and young people, as measured in the Public Health Outcomes Framework.


Lot 2 Summary of Requirements:
The Provider must deliver a specialist stop smoking support service that:
• is accessible to smokers in target groups

• proactively targets high impact and high prevalence population groups

• is highly flexible in type and time of service delivery

• offers a choice of support mechanisms and a personalised package

• offers effective, evidence-based treatments

• has a core service of smoking cessation but also engages with smokers unable or unwilling to quit

• fully trains and supports all Level 2 services in smoking cessation and in harm reduction methods

• achieves high levels of client satisfaction

• uplifts and supports national and regional stop smoking and tobacco control campaigns with a specific focus on the target population.

Additional information relating to this procurement process is available within the tender pack. This can be accessed from www.supplyingthesouthwest.org.uk
Interested potential bidders are invited to attend a launch event for this opportunity on 05/02/2016 which will start at 13:00, location Exeter, Devon.
Potential bidders interested in attending this event please email sue.tilley@devon.gov.uk to register and details of the venue will be released in response. This email address must not be used by potential bidders other than to arrange attendance at this event.
Please note that spaces are limited therefore, only 2 attendees per provider are permitted to attend