VIVID - Repairs Subcontractor Procurement

We employee 350 trade staff who carry out approximately 134,000 repairs and maintenance to our 35,000 properties each year, but during times of peak demand, we require contractors to support us. It also enables us to deliver larger repair works where we do not have sufficient capacity/do not provide the service in-house, or where outsourcing the works may provide better value.

Our previous arrangements were structured as a multi-disciplinary framework. We sought market feedback in October 2022 to assist us in identifying an appropriate commercial route to supplement our internal repairs and maintenance service moving forwards. We did not proceed with a tender at that time, as we entered a period of operational change to improve our services to our customers -including reduction of WIP and to review and improve our services. That work is now nearly complete, and we are again in a position to approach the market for feedback, to help us structure a procurement process which reflects the new shape of our repairs service.


Estimated spend
To assist interested parties in responding to the supplier engagement questionnaire appended to this PIN, we have set out below the estimated annual value of works where we anticipate that we may need additional support.

We anticipate the total value of this contract to be circa £4m per annum to cover Responsive repairs, Voids and Minor Works areas of the business.

This may include carpentry, plumbing, plastering & damp and mould repair/prevention, external works, disabled adaptations, and garage door repairs


Responsive Repairs Requirements
Our Repairs DLO Team deliver reactive repairs across our stock. Whilst we complete a majority of our smaller repairs in house, we are looking to work with a contractor to support us with larger repairs, across our geographical areas whilst utilising the National Housing Federation Schedule of Rates Version 8. Our turn around timescales ranges from Emergency (24 hours), Urgent (7 calendar Days) and Routine (120 calendar Days). This may include carpentry, plumbing, plastering & damp and mould repair/prevention, external works, disabled adaptations, and garage door repairs.


Void Requirements
Our Empty Homes Team, complete works in excess of 1600 residential properties prior to relet per annum. We require contractors to support our DLO to achieve a 21-day average turnaround. We are also required to complete works to commercial units and garages as well as larger structural and major works. ?We require a supporting contractor who can carry out all aspects of renovation works including building elements where required across our geographical areas whilst utilising the National Housing Federation Schedule of Rates Version 8.


Minor Works Requirements
Further to the above, we are looking to work with a contractor in delivering packages of repairs to dwellings and communal areas. These types of works are higher value than day to day responsive repairs and may typically include:

Kitchen, bathrooms, and wet rooms refurbishments. Whilst predominantly delivered under our planned contact, we also pick up critical replacements which are not planned.

Structural repairs.
Damp proofing work.
General building maintenance.