St Helens Council Schools ICT Support Market Engagement
Main contract details
This is a fully managed ICT service contract in supporting over 20,000 connected devices and approximately 3,000 teaching and non-teaching staff within the borough of St Helens.
Some details relating to the Fully Managed ICT Support Contract: -
• Managed Desktop/Mobile Devices (Laptops, Desktops, iPads and Peripherals) Support Services
• Contract Performance Management and Monitoring, liaison with Council's Business IT section
• Centralised Services – LA's SIM test server, Anti-Virus, End-Point protection, Patch Management, Content filtering, Firewalls, LAN Support, Management of O365, authentication with the on-premise Active Directory, Wireless, Backups (Service Continuity), VPNs, Apple Devices, MDM, Security, Encryption, PSN connections, Internet connections, edge devices (network devices), bandwidth management, VM and storage management
• SIMS – Management Information Software used in schools, user support, software updates, B2B data transfer with Capita products, liaison with Council's System Support Team if required.
• SIMS conference/Roadmap and ICT Road Shows
• O365 Training (TEAM, Yammer, Security Related Issues, GDPR)
• Learning Platform (Moodle) (Mainly High Schools)
• Procurement, Asset management, disposal of any ICT equipment
• OFSTED support to schools
• Reactive, proactive & remote support services
• Currently 48 schools opt-in for a technician to attend site half a day per week to undertake Pro-active Support. The half day pro-active support includes the following duties :-
o Provide advice and support to school staff in achieving basic ICT skills
o Provide advice to school on ICT related procurement
o Liaise with 3rd party ICT suppliers where applicable
o Installation of new software or equipment purchased by the school
o Carry out minor repairs and maintenance on any ICT equipment
• Hardware and curriculum software installation
• Audio and visual support, advise and maintenance, liaison with Council's Building Services section if required
• ICT strategic planning, hardware & software refreshment and budget planning with schools
• Representatives to attend any meetings when required
• Relationship management with each school (Managing Expectation)
• ITIL Service desk approach (Online and Phone) ISO27001,
• Technical liaison with Council's Business IT section if required
• There are approximately 35 full time employed staff who will be subject to TUPE,
Key dates
Expression of interest window
From 05/04/2018 10:39 to 26/04/2018 12:00
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Contact details
St Helens
Merseyside
WA10 1HP
United Kingdom