Lift Servicing and Maintenance Contract at Worcester City Council Properties

Worcester City Council is inviting bids for the provision of a comprehensive lift servicing and maintenance programme across a range of council-owned properties.

This contract covers both planned preventative maintenance and reactive repairs, ensuring all lifts remain safe, reliable, and compliant with statutory requirements, including LOLER and PUWER regulations.

The successful contractor will be responsible for:

Routine servicing:

Passenger lifts – monthly
Platform lifts and wheelchair stair risers – quarterly
Dumb waiter lifts – quarterly


Emergency call-out service: 24/7, 365-day coverage with a 4-hour response time (1 hour for trapped persons). Compliance and reporting: Detailed inspection reports, adherence to British and EU standards, and maintaining accurate service records.

Sites included: Key council buildings such as The Guildhall, The Commandery, St. Martin’s Gate Car Park, and the City Art Gallery & Museum.

The contract will run from 1 April 2026 to 31 March 2028, with options to extend for up to three additional years. Bidders must demonstrate technical competence, experience with similar contracts, and a commitment to health and safety, sustainability, and excellent service delivery.

This is a great opportunity to work in partnership with Worcester City Council’s Property Services team, supporting the upkeep of a diverse and historic estate while ensuring safe and efficient lift operations.

Please see separate documents for more information?

The Council is using the e-procurement portal known as the Proactis Pro-Contract portal https://procontract.due-north.com to conduct this procurement exercise.

To gain access to the procurement documents, bidders will need to register their company details at the above website. Once registered, bidders will be emailed a log-in and password, allowing them to gain access to the procurement documents. Bidders will need to search for the invitation under Worcester City Council and then electronically submit an expression of interest and follow the online instructions to view the procurement documents.