Contract for the Provision of Carer Support Services
Main contract details
Opportunity Id
DN659358
Title
Contract for the Provision of Carer Support Services
Categories
85000000 - Healthcare Services
93141506 - Social welfare services
Description
<p>Durham County Council are looking for specialist provider(s) who can deliver these Carer Support Services.</p>
<p> </p>
<p>The contract has been divided into two lots:-</p>
<p>Lot 1 – Adult Carers Core Support Service.</p>
<p>Lot 2 - Young Carers Core Support Service.</p>
<p> </p>
<p>Providers may bid for more than one Lot. Providers must only respond to the Lot to which they are interested in bidding for.</p>
<p> </p>
<p>******** PLEASE RAISE ANY QUERIES FOR CLARIFICATIONS VIA THE PROCONTRACT SYSTEM *******************</p>
<p> </p>
<p><br>Please download the tender documents for full details of requirements via the Procontract NEPO Portal <a href="https://www.nepo.org/" target="_blank" rel="noopener">WWW.nepo.org</a> using Procontract Reference DN659358.<br><br>For additional guidance on how to submit your response through the NEPO Portal, please visit the NEPO website training section at <a href="https://www.nepo.org/suppliers/learn" target="_blank" rel="noopener">https://www.nepo.org/suppliers/learn</a> to access the Navigating the Portal suite of videos. These also include useful information on how to manage your online ProContract account.<br><br>If you have any problems accessing or uploading your documents via the system please contact the NEPO helpdesk as detailed below.<br><br>The E-tendering System Support is provided by the NEPO portal administration organisation Proactis.<br><br>Please use the method below that is appropriate to the issue that you are experiencing.<br><br>• Proactis Supplier Support Helpdesk Ticketing System (<a href="http://proactis.kayako.com/" target="_blank" rel="noopener">http://proactis.kayako.com</a>) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc.<br><br>• Email (<a>ProContractSuppliers@proactis.com</a>) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk.<br><br>• Emergency Contact (0330 005 0352) - To be used by Suppliers for critical support only i.e. document submission near tender deadline - this should be used by exception and not as a rule.</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>The contract has been divided into two lots:-</p>
<p>Lot 1 – Adult Carers Core Support Service.</p>
<p>Lot 2 - Young Carers Core Support Service.</p>
<p> </p>
<p>Providers may bid for more than one Lot. Providers must only respond to the Lot to which they are interested in bidding for.</p>
<p> </p>
<p>******** PLEASE RAISE ANY QUERIES FOR CLARIFICATIONS VIA THE PROCONTRACT SYSTEM *******************</p>
<p> </p>
<p><br>Please download the tender documents for full details of requirements via the Procontract NEPO Portal <a href="https://www.nepo.org/" target="_blank" rel="noopener">WWW.nepo.org</a> using Procontract Reference DN659358.<br><br>For additional guidance on how to submit your response through the NEPO Portal, please visit the NEPO website training section at <a href="https://www.nepo.org/suppliers/learn" target="_blank" rel="noopener">https://www.nepo.org/suppliers/learn</a> to access the Navigating the Portal suite of videos. These also include useful information on how to manage your online ProContract account.<br><br>If you have any problems accessing or uploading your documents via the system please contact the NEPO helpdesk as detailed below.<br><br>The E-tendering System Support is provided by the NEPO portal administration organisation Proactis.<br><br>Please use the method below that is appropriate to the issue that you are experiencing.<br><br>• Proactis Supplier Support Helpdesk Ticketing System (<a href="http://proactis.kayako.com/" target="_blank" rel="noopener">http://proactis.kayako.com</a>) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc.<br><br>• Email (<a>ProContractSuppliers@proactis.com</a>) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk.<br><br>• Emergency Contact (0330 005 0352) - To be used by Suppliers for critical support only i.e. document submission near tender deadline - this should be used by exception and not as a rule.</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
Region(s) of supply
Durham CC
Estimated value
N/A
Keywords
Carers, Carer, Young Carer, Carer Support, Adult Carer
Key dates
Estimated contract dates
Start date
01/06/2023
End date
31/05/2026
Expression of interest window
From 06/03/2023 14:00 to 05/04/2023 00:30
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Contact details
Buyer
Durham County Council
Contact
Kay Duthie
Email
Telephone
03000 269 265
Address
Corporate services
Durham
Durham
DH1 5UL
United Kingdom
Durham
Durham
DH1 5UL
United Kingdom
