(NU/1330) Provision of Support and Maintenance for the University’s SAP systems including maintenanc...

The University implemented SAP as its main corporate management information system in 1999 and has expanded the SAP landscape over the past eighteen years. The University’s SAP environment is extremely wide-ranging and complex and regularly upgraded. The underlying database was migrated from Oracle to HANA in 2016. The core systems include:

1. Financials, Logistics, HR, Payroll, Student Lifecycle Management (all ECC 6.0 EHP 8);
2. CRM (7.0 EHP 4);
3. Portal (Netweaver 7.5);
4. PI (Netweaver 7.5);
5. SRM (7.0 EHP 4);
6. Business Warehouse (Netweaver 7.5);
7. HANA 1.0 SP12;
8. Identity Management (Netweaver 7.5);
9. LAMA (Netweaver 7.5);
10. ILM (Netweaver 7.5);
11. SAP Gateway (Netweaver 7.5);
12. Solution Manager (7.2).
As with any SAP customer, the majority of functional updates and corrections are delivered as part of SAP annual support packs (eg mandatory reporting/HESA for HR/Payroll and Finance; Tax Year end changes etc). However, there are two key areas of UK-specific functionality for the SAP Student Lifecycle Management module that are delivered and maintained outside this standard process: Student Mandatory Reporting (HESA and HESES) and UCAS UG Admissions. The former has been supported by itelligence for the past four years (and previously by SAP UKI) and the latter has been supported by itelligence for the past four years (and previously SAP Global Development in Bangalore).

The University wishes to tender for the annual support and maintenance of all its SAP systems.