Homes England Help to Buy Mortgage Administrator

Homes England is undertaking a pre-market engagement exercise, comprising a briefing document and an accompanying questionnaire. Following receipt of questionnaire responses, Homes England intends to hold one-to-one sessions with all interested parties, subject to capacity.

Through this market engagement, we are keen to understand:
• How equity loans can be better managed and administered and the capabilities that exist in the marketplace to do this
• The role of technology and how we can move to improving data quality and portability
• How processes, systems and services can be standardised to also make these portable and improve HE service delivery and customer experience


This Preliminary Market Engagement (PME) is not a call to competition. The aims of this PME are to:
• Alert potential suppliers to forthcoming opportunities in the administration and management of HtB schemes
• Outline the design principles and identify potential delivery options that may be included in future procurement
• Explain and explore requirements to help us publish clearer requirements in future procurement(s)
• Help us understand better the scale and nature of costs of service delivery and possible commercial mechanisms
• Set out the indicative timetable for the procurement.

Potential suppliers should note that:
• Neither the questionnaire nor any engagement sessions held before publication of a Tender notice form part of a section process
• HE reserves the right to decide whether to proceed with any tendering procedures in relation to HtB Mortgage and Loan Administration services.
• Potential suppliers who have not participated in this exercise, or whose participation has been limited (e.g. who have submitted a partially completed questionnaire) will not be disadvantaged in any way in any subsequent procurement or tender exercise.
• Potential suppliers will be solely responsible for any costs which they incur as a result of participating in any aspect of this market testing exercise.