Operation of the ‘Go Ultra Low Oxford’ On-Street Electric Vehicle Charging Concession

The appointment of a Charge Point Network Operator responsible for network operations of the EV charge point infrastructure installed by Oxford City Council as part of the Go Ultra Low Oxford on-street residential project.
Providing vital network operation, management, data gathering and maintenance during the trial and roll-out phases of the project, from 1st February 2017 until 31st March 2021, 4 years 2 months.

The selection of a CPNO responsible for all costs related to the operation and management of the charge point network. The network operator will be responsible for ensuring the network operation services are compatible with existing users.

Oxford City Council to have no contractual liability for any charge point electrical costs or charges. The CPNO will be solely responsible for management of electrical supply contracts and payments for electricity consumed.

The operation of an efficient and effective back office system that will offer and provide accurate usage and performance data. The integration of Open Charge Point Protocol (OCPP) 1.5 compatible hardware from multiple suppliers into the CPNO’s back office system.

A CPNO that will enter into an open data agreement with Oxford City Council to provide relevant data that meets the OLEV technical specifications for Charging equipment and the Council’s specified minimum standards.

A reliable and robust customer service interface, meeting or exceeding the minimum standards set out by Oxford City Council. The CPNO will provide a customer service that includes a customer telephone helpline and other communication media portals as appropriate.

The network operator will be responsible for the collection of payments from customer users of the charge point equipment, in addition the provision of ad hoc access services for publically accessible charge points.

The routine and responsive maintenance of charging point equipment to meet or exceed the requirements of Oxford City Council. The network operator to be responsible for all costs associated with the maintenance of the charging equipment during the whole contract term

Oxford City Council to receive a share of profits or a fixed annual fee from CPNO for the duration of the contract.