TD1122 - Risk Based Verification for Benefits Changes in Circumstances
Main contract details
Opportunity Id
DN128386
Title
TD1122 - Risk Based Verification for Benefits Changes in Circumstances
Categories
48000000-8 - Software package and information systems
72000000-5 - IT services: consulting, software development, Internet and support
Description
Tenders are invited for the provision of a software solution to enable the risk scoring of reported changes of circumstances relating to Housing Benefit (HB) and Council Tax Support (CTS) claims.
Derby City Council’s Benefits Service delivers a service to customers wishing to claim the following benefits:
(a) Housing Benefit
(b) Council Tax Support
(c) Second adult rebate (for pensioners)
(d) Free school meals
In 2015 the Council launched an Online New Claims solution, supported by Risk Based Verification.
The Benefits Service continues to modernise the way that it delivers its service to customers in order to improve performance and make efficiencies wherever possible.
It is committed to finding increasingly innovative ways to provide the best level of service possible, whilst operating in a challenging financial climate.
The Council has a corporate Channel Shift Policy and wider e-services agenda, under which customers are increasingly being provided with more opportunities to self-serve by requesting Council services online.
To support these aims and expand on its current online offer, the Council now proposes to procure a Benefits E-Changes in Circumstances solution supported by an associated Risk Based Verification solution. The solution should also be able to risk score changes received via other routes such as paper.
The successful bidder for the Risk Based Verification solution will be expected to work collaboratively with the successful bidder for the Benefits E-Changes in Circumstances solution, and the Council’s Information Systems Team, to ensure the service is implemented and running live no later than 1st October 2016.
The contract is expected to commence 1st September 2016 and end 31st March 2018.
There is a budget of around £31,000. This includes scope for some further product development costs over the course of the contract.
Derby City Council’s Benefits Service delivers a service to customers wishing to claim the following benefits:
(a) Housing Benefit
(b) Council Tax Support
(c) Second adult rebate (for pensioners)
(d) Free school meals
In 2015 the Council launched an Online New Claims solution, supported by Risk Based Verification.
The Benefits Service continues to modernise the way that it delivers its service to customers in order to improve performance and make efficiencies wherever possible.
It is committed to finding increasingly innovative ways to provide the best level of service possible, whilst operating in a challenging financial climate.
The Council has a corporate Channel Shift Policy and wider e-services agenda, under which customers are increasingly being provided with more opportunities to self-serve by requesting Council services online.
To support these aims and expand on its current online offer, the Council now proposes to procure a Benefits E-Changes in Circumstances solution supported by an associated Risk Based Verification solution. The solution should also be able to risk score changes received via other routes such as paper.
The successful bidder for the Risk Based Verification solution will be expected to work collaboratively with the successful bidder for the Benefits E-Changes in Circumstances solution, and the Council’s Information Systems Team, to ensure the service is implemented and running live no later than 1st October 2016.
The contract is expected to commence 1st September 2016 and end 31st March 2018.
There is a budget of around £31,000. This includes scope for some further product development costs over the course of the contract.
Region(s) of supply
Derby
Estimated value
£31,000.00
Keywords
software, solution, changes, online
Key dates
Estimated contract dates
Start date
01/09/2016
End date
01/04/2018
Expression of interest window
From 20/05/2016 09:23 to 20/06/2016 17:00
Login and register interest in this opportunity
New to ProContract?
If you are not currently registered on the ProContract procurement portal, you can complete a simple registration process by clicking the following link - Register free
Contact details
Buyer
Derby City Council
Contact
Paul Hallsworth
Email
Telephone
01332 643119
Address
The Council House
Derby
Derbyshire
DE1 2FS
United Kingdom
Derby
Derbyshire
DE1 2FS
United Kingdom
