Framework Agreement for the Maintenance, Service and Repair of HVAC Systems, Air Source and Ground ...

. .
This contract is for a Framework Agreement to provide the complete servicing and maintenance and any breakdown repairs of HVAC systems, Air Source and Ground Source Heat Pumps within various Durham County Council and other managed buildings and associated bodies’ facilities. The contract is to cover a wide and diverse range of properties, including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire and rescue stations etc.

The Council intends to appoint the successful contractor as number one ranked bidder on the Framework. The second placed bidder will be ranked second on the Framework and held in reserve.

Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract www.nepo.org & access the tender using reference DN741664.

If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below.

The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis.

Please use the method below that is appropriate to the issue that you are experiencing.
• Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc.

• Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system.
Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk.