18 166 - Extra Care Housing - Care and Support

The Council is committed through its statutory obligations and policies to continuously improve the quality of care and support services provided to residents in Extra Care Housing (ECH). The Council is seeking one or more Providers to deliver ECH care and support services in the following ECH schemes within Cheshire East.

Lot 1 - Beechmere, Crewe
Lot 2 – Oakmere, Handforth
Lot 3 – Willowmere, Middlewich
Lot 4 – Mill House, Nantwich
Lot 5 – Heath View, Congleton

Successful Provider(s) will be expected to provide support to Service Users with care needs, complex health needs and end of life support at a level set out within this specification.
The Council seeks to enter into a Contract with Provider(s) and to establish the terms and conditions which will apply to arrangements for individual Service Users under this Contract.
This Service Specification refers to the detail of the service provision, the rights of Service Users, the tasks (service components) of the expected Service and the standards expected of the Provider(s) that meets the Service User’s assessed eligible needs.
The purpose of services for Extra Care Housing care and support, is that they meet the assessed eligible needs of the individual as well as providing value for money for the Council in meeting their statutory obligations.
Providers must:-
• Foster a culture of enablement and integration into mainstream activities wherever possible.
• Deliver high quality of care.
• Respond appropriately to the diverse and changing needs and outcomes of Service Users.
• Recruit well trained, motivated employees able to communicate effectively.
• Ensure employees are appropriately trained to treat Service Users’ with Dignity and Respect.

The Provider(s) will be expected to provide services within this context to their Service Users. For the purpose of this specification the generic term “Service User” will be used rather than resident, consumer or client. Dependent on the prevailing resident profile, the Provider(s) shall deliver services for the following user groups which may overlap in the presentation and needs of individual Service Users;
• Older People
• Dementia Care
• Service Users with complex health needs
• Palliative and End of Life care
• Learning Disability non-complex
• Mental Health non-complex
• Physical Disability
• Supporting Carers and family members involved in the Service Users care