PRJ 620 Islington CCG Care Navigation Service

Islington’s Integrated Care programme is working to improve the coordination of care for adults with complex health or care needs. This involves more collaborative working between key stakeholders with GPs, health and social care professionals and non-traditional provider (NTP) organisations coming together to organise person centred care more effectively. We also have a particular focus on supporting people to access support in the community in order to help them define and meet their goals.

We are seeking to build on the experience of delivering a navigation service over the course of the last five years and support the development of Islington’s personalisation offer.


The Service will support the CCG in meeting the objectives set out in its Operating Plan and supporting strategies:
• Ensuring a patient/service user centred approach to planned care, in particular the development of integrated approaches to management of long term conditions.
• Promoting and improving patients/service users’ self-management both in the primary and secondary care interface and supporting personalisation.
• Supporting locality health and social care teams including hospital, primary, community, mental health and social care services to inform them about what local services are available
• Promoting the uptake of Personal Health Budgets

The Service will also support the CCG in supporting the following statements set out for integrated care in the Government’s white paper: ‘Caring for our Future ’:
• Personalisation is achieved when a person has real choice and control over the care and support they need to achieve their goals, to live a fulfilling life, and to be connected with society.
• The skills, resources and networks in every community are harnessed and strengthened to support people to live well, and to contribute to their communities where they can and wish to.
• Carers are recognised for their contribution to society as vital partners in care, and are supported to reach their full potential and lead the lives they want.
• A caring, skilled and valued workforce delivers quality care and support in partnership with individuals, families and communities