P-006874 The Provision of a case management System Software Package
Main contract details
Opportunity Id
DN417898
Title
P-006874 The Provision of a case management System Software Package
Categories
43230000 - Software
43231500 - Business function specific software
Description
Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
Region(s) of supply
North East (England)
Estimated value
N/A
Keywords
Software, Case Management
Key dates
Estimated contract dates
Start date
07/07/2019
End date
31/08/2019
Expression of interest window
From 25/06/2019 10:00 to 19/07/2019 12:00
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Contact details
Buyer
Newcastle City Council
Contact
David Bell
Telephone
0191 2787765
Fax
0191 2788768
Address
Civic Centre
Newcastle upon Tyne
Tyne and Wear
NE1 8QH
United Kingdom
Newcastle upon Tyne
Tyne and Wear
NE1 8QH
United Kingdom
