-- Homes England Help to Buy Mortgage Administrator

Homes England is undertaking a pre-market engagement exercise, comprising a briefing document and an accompanying questionnaire. Following receipt of questionnaire responses, Homes England intends to hold one-to-one sessions with all interested parties, subject to capacity

As of early May 2026, the Programme has completed an initial round of Preliminary Market Engagement (PME) to inform the development of the Target Operating Model (TOM) and a high-level assessment of delivery options. This initial engagement has provided valuable insight into prevailing market engagement capability, capacity and emerging practises.

HE is undertaking a second round of Preliminary Market Engagement to deepen and validate understanding of the market. This Round 2 Preliminary Market Engagement (PME 2) is not a call to competition. The aims of this Round 2 Preliminary Market Engagement are to:

- Alert potential suppliers to forthcoming opportunities in the administration and management of HtB schemes

- Explore how the developing TOM components align with current and near-term market capabilities, and to identify where assumptions may need to be adjusted

- Gain deeper insight into the practicality, risks and trade-offs associated with the preferred delivery and sourcing option

- To ensure potential suppliers have a clear understanding of HE’s direction of travel, and to provide a structured opportunity to share informed, evidence-based perspectives

- Explain and explore requirements to help us publish clearer requirements in future procurement(s)

- Help us understand better the scale and nature of costs of service delivery and possible commercial mechanisms

Insights gathered through this second round of Preliminary Market Engagement will be used to refine the TOM design, narrow and mature the delivery options, and inform subsequent decision-making. Please note that responses to this round of Preliminary Market Engagement can also be further shared in optional 1:1 engagement sessions and are not limited to the written responses at the bottom of this document. Responses have no bearing on future decision made by Homes England.

As a follow-up to the initial round of Preliminary Market Engagement, we want to engage with suppliers in the marketplace to further understand the capabilities to deliver, the opportunities to improve and modernise, and the technologies to support the management of Help to Buy Equity Loans.
HE and the HtB Equity Loans team are open to developing the approach and the areas of focus are on:

- Leveraging technology and data to improve operational performance and customer experience

- Supporting customers through accessible services, including digital and non-digital routes, and clear approaches to vulnerability, financial difficulty, and arrears

- Ensuring the right people, training, and ways of working are in place to work effectively with Homes England

- Developing the right commercial models to drive value for Taxpayers, HE and its customers