Support At Home Service

<p>The provision of a person and community centred Support at Home Service that enables Service Users to remain in their own home, living as independently as possible, achieving and maintaining their potential in relation to their physical, intellectual, emotional and social capacity. The Service is key part of the Council’s wider Living Well at Home programme. People achieve better outcomes when they are supported to retain their dignity and have choice and control over the support they receive; a person and community centred approach will be at the heart of service provision. CORE SERVICE REQUIREMENTS Care and support will be person and community centred. Care and support will be coproduced with the Service User with a focus, wherever possible, on meeting outcomes via a combination of community based unpaid support and/or paid support. To achieve this, the Service Provider must have a workforce that is recruited and trained to meet the understand needs, values and customs of the people they support. The Service Provider will promote and facilitate person-centred teamwork and have in place quality assurance processes that enable Staff to feel confident in focussing on outcomes and ensuring that these happen. KEY SERVICE AIMS AND OBJECTIVES To provide a good quality outcome focused Service appropriate to the needs identified in a Service User’s Support Plan including assistance with personal, practical and social/emotional tasks associated with ordinary living. The aims of the Service are to ensure Service Users can: Live as independently as possible in comfort in their own home, maintaining safety and unnecessary admission to longer term support. Expect to be treated with dignity respect with regards to their way of life paying particular attention to ethnic and cultural issues. Coproduce their own care and support that considers and engages with a range of paid for and non-paid for support by way of meeting their outcomes Be supported with a range of practical and social tasks that maintain and improve a Service Users quality of life, dignity, wellbeing and sense of belonging as specified in their individual Support Plan. Receive the Service in a safe, practical, reliable manner acceptable to the Service User/Carer which promotes positive risk taking. Retain as high a level of self-care as possible and maintain/re-engage with local support networks. In order to deliver on these aims, the Service Provider will: Foster relationships that respect human dignity and promote human rights, mutuality and well-being and develop and nurture an attitude of empathy, interest and regard for people Recognise the inherent resourcefulness and potential of human beings to bring about change Be open to, and informed by, good practice and new ways of working Develop an attitude of professional curiosity and critical self-reflection Understand issues relating to the protection of vulnerable individuals, groups and communities OUTLINE OF THE SERVICE The Service shall be available seven days per week, fifty-two weeks per year and operate over a twenty-four hour day. The standard hours of the Service will operate between 7.00am to 10.00pm. Other than the standard service delivered between the hours noted in paragraph 7.1 above, the Service Provider will also provide the following: A daytime Sitting and Support service to provide respite to a Carer by supporting a Service User within their own home as outlined their Support Plan The Service will be commissioned through specified outcomes to be achieved for the individual Service User as outlined in their Support Plan. This will identify the personal budget and the number of care and support hours required per week to deliver their Service. Classification of tasks, where support with tasks is identified, is provided in SCHEDULE 2.</p>