Rushmoor Borough Council - Leisure Centre Operator
Main contract details
Opportunity Id
DN779246
Title
Rushmoor Borough Council - Leisure Centre Operator
Categories
291400 - Sport & Fitness
Description
INTRODUCTION
Rushmoor Borough Council ('the council') is inviting tenders from suitably experienced leisure facility operators for the operation of a planned new leisure centre to be located in Farnborough as well as the operation of the council's existing leisure centre & lido facilities located in Aldershot.
The new Farnborough Leisure Centre, which is currently scheduled to open late 2027 / early 2028, will proactively address identified community needs aligned to health, physical activity and social wellbeing.
The leisure operator appointed via the subsequent formal procurement process will manage both the Aldershot and Farnborough facilities, with the contract split into two distinct phases:
• the Interim Phase, during which the contractor will manage the Aldershot facility and provide at the request of the Council, provide any input requested in relation to the opening of Farnborough Leisure Facility, and
• the Main Phase, during which the contractor will fully operate both facilities.
The Council is currently targeting award of the contract to the successful Operator by mid-February 2026. The Interim Phase of the Contract is planned to commence shortly afterwards from 1st April 2026, at which point the Operator will be required to commence delivery of services at the existing Aldershot facilities to coincide with the summer opening of the Lido.
The operator may be asked to provide input into the final design & configuration of the new Farnborough Leisure Centre where possible within the development programme, as well as mobilisation, launch and other pre-opening services for the new centre.
The Council's target date for opening of the new Farnborough facility is late 2027 / early 2028, at which point the contract will enter its Main Phase. The duration of the Interim Phase is dependent on the date the new facility is ready to be opened, but is likely to run for around 18 to 24 months
Once awarded the contract will also allow for the alteration, addition and removal of sporting and leisure assets / sites which may go beyond just the existing Aldershot and planned Farnborough centres.
SCOPE
The scope of services that the Operator will be responsible for can be summarised as:
• Equipment fit out of the new Farnborough Leisure Centre
• Operational management of the specified Rushmoor Borough Council leisure facilities;
• Operation, programming, activities & events
• Marketing, promotion & communication
• Customer on-boarding, booking, account management, website, back office & customer service
• Facilities management, Health & Safety management, Servicing, Repairs & Maintenance
• Open book performance reporting, partnership working & continuous improvement
• Delivery of the Authority and Public Health priorities to address the wider determinants of health;
• Partnership working including;
• Developing a higher profile for community sport
• Advocating the benefits of leisure time and activities.
• Open book performance reporting
• Continuous improvement
VALUE AND DURATION
Interim Phase / Aldershot facilities - The annual estimated value of the Contract in respect of turnover generation for the Interim Phase is in the range of £1.2m to £1.6m. Estimated turnover per annum for the Aldershot facilities is highly variable as usage of the Lido is directly impacted by weather conditions. Turnover for the Aldershot Pools is currently c.£1.1m, with turnover for the lido varying between £150-£450k.
The interim phase will continue for a maximum of 2 years. However, its duration is dependent on the date when the new facility is ready to be opened so may run for a shorter period.
The Main Phase of the contract will involve operation of both the Aldershot facilities and new Farnborough facility. will then run for a further 15 years. The contract may subsequently be extended by up to 10 years, in further increments to be agreed by both parties up to a maximum term of 25 years.
New Farnborough facility - In respect of the new facility the current business case projections, which are based upon local demand forecasts and industry benchmarking, are that operations, activities and events run from the new centre that fall within the scope of this contract could generate more than £2.5m turnover per annum.
Contract value for total term of contract:
• Interim Phase: (based on 2 years) - £2.4m - £3.2m
• Main Phase: Initial period (i.e.15 years) - £55.5m - £61.5m
• Main Phase: Including extension (i.e. 25 years) - £92.5M - £102.5M
The council is providing these estimates for transparency purposes only and is not placing any binding upper or lower volume and value parameters which could constrain development of the scheme in terms of scope and revenue generation.
PROCUREMENT PROGRAMME
• Contract Notice issued on FTS - 24th June 2025
• Procurement documents published on ProContract/SEBP Portal - 24th June 2025
• Site visit registration deadline - 4th July 2025 17:00
• Aldershot facilities site visit - 7th July 2025 - 10:30
• Teams supplier briefing registration deadline - 8th July 2025 - 17:00
• Online TEAMS supplier briefing - 9th July 2025 - 12:30
• 1 - 1 clarification meetings registration deadline - 14th July 2025 - 17:00
• 1 - 1 clarification meetings (TEAMS) - w/c 21st July 2025
• Clarification deadline - 8th August 2025 - 23:59
• 1st stage tender return deadline - 28th August 2025 - 12:00
• Interview & presentation (TEAMS) - if required w/c 22nd September 2025
• Notification of 1st stage decisions - 29th September 2025
• Negotiation meetings (TEAMS) - 6th - 17th October 2025
• Invitation to submit 2nd stage best & final tenders - 3rd November 2025
• 2nd stage best & final tender return deadline - 5th December 2025 - 12:00
• Interview & presentation (TEAMS) - if required - w/c 15th December 2025
• Notification of award decision & issue of assessment summaries - 2nd February 2026
• Contract Award Notice issued on FTS - 2nd February 2026
• Statutory 8 working day standstill period - 3rd - 12th February 2026
• Contract award - 13th February 2026
• Commencement of contract interim phase - 1st April 2026
• Commencement of contract main phase - Late 2027 / Early 2028
LOTTING
In order to investigate the benefits to the Council of different business models and enable the council to arrive at a fully informed market tested award decision Suppliers are invited to bid for either or both of the following Lots;
• Lot 1 - Leisure Operator Concession Model
• Lot 2 - Leisure Operator Agency Model
Suppliers may apply for either or both lots.
PROCUREMENT PROCEDURE
The council is using a multistage Competitive Flexible Procedure (CFP) for the procurement of this Light Touch concession contract. Full details of the procurement procedure are included for within the Invitation to Tender document accessible via the Council's e-sender system ProContract. A high-level summary of the stages and features that are included for within this procurement procedure are:
• Multi-lot bidding options
• Stage 1 - Conditions of Participation and Initial Invitation to Tender undertaken in parallel
• Stage 1 - Pre-submission clarification dialogue
• Optional interviews & presentations
• Optional selection of preferred bidder following Stage 1 initial tender evaluation
• Optional down-selection to reduced number of tenderers following stage 1 initial tender evaluation, for one or both lots
• Optional Stage 2 negotiation period followed by Invitation and submission of 2nd stage Best & Final Tenders, for one or both lots
• Post Award Negotiation
As set out within the Conditions of Tender and allowed for under Section 31 of the Procurement Act 2023 the Council may seek to vary and refine:
• Evaluation weightings
• Scoring criteria
• Procurement programme & process
• Procurement, technical, commercial and legal documentation
• Tender submission requirements
subject to the appropriate notifications being provided and timescales being reviewed, and this refinement not being substantial and/ or creating the risk of unfair treatment (if the modification is substantial, the notice inviting Tenders, and the timescales will be updated/ restarted).
Rushmoor Borough Council ('the council') is inviting tenders from suitably experienced leisure facility operators for the operation of a planned new leisure centre to be located in Farnborough as well as the operation of the council's existing leisure centre & lido facilities located in Aldershot.
The new Farnborough Leisure Centre, which is currently scheduled to open late 2027 / early 2028, will proactively address identified community needs aligned to health, physical activity and social wellbeing.
The leisure operator appointed via the subsequent formal procurement process will manage both the Aldershot and Farnborough facilities, with the contract split into two distinct phases:
• the Interim Phase, during which the contractor will manage the Aldershot facility and provide at the request of the Council, provide any input requested in relation to the opening of Farnborough Leisure Facility, and
• the Main Phase, during which the contractor will fully operate both facilities.
The Council is currently targeting award of the contract to the successful Operator by mid-February 2026. The Interim Phase of the Contract is planned to commence shortly afterwards from 1st April 2026, at which point the Operator will be required to commence delivery of services at the existing Aldershot facilities to coincide with the summer opening of the Lido.
The operator may be asked to provide input into the final design & configuration of the new Farnborough Leisure Centre where possible within the development programme, as well as mobilisation, launch and other pre-opening services for the new centre.
The Council's target date for opening of the new Farnborough facility is late 2027 / early 2028, at which point the contract will enter its Main Phase. The duration of the Interim Phase is dependent on the date the new facility is ready to be opened, but is likely to run for around 18 to 24 months
Once awarded the contract will also allow for the alteration, addition and removal of sporting and leisure assets / sites which may go beyond just the existing Aldershot and planned Farnborough centres.
SCOPE
The scope of services that the Operator will be responsible for can be summarised as:
• Equipment fit out of the new Farnborough Leisure Centre
• Operational management of the specified Rushmoor Borough Council leisure facilities;
• Operation, programming, activities & events
• Marketing, promotion & communication
• Customer on-boarding, booking, account management, website, back office & customer service
• Facilities management, Health & Safety management, Servicing, Repairs & Maintenance
• Open book performance reporting, partnership working & continuous improvement
• Delivery of the Authority and Public Health priorities to address the wider determinants of health;
• Partnership working including;
• Developing a higher profile for community sport
• Advocating the benefits of leisure time and activities.
• Open book performance reporting
• Continuous improvement
VALUE AND DURATION
Interim Phase / Aldershot facilities - The annual estimated value of the Contract in respect of turnover generation for the Interim Phase is in the range of £1.2m to £1.6m. Estimated turnover per annum for the Aldershot facilities is highly variable as usage of the Lido is directly impacted by weather conditions. Turnover for the Aldershot Pools is currently c.£1.1m, with turnover for the lido varying between £150-£450k.
The interim phase will continue for a maximum of 2 years. However, its duration is dependent on the date when the new facility is ready to be opened so may run for a shorter period.
The Main Phase of the contract will involve operation of both the Aldershot facilities and new Farnborough facility. will then run for a further 15 years. The contract may subsequently be extended by up to 10 years, in further increments to be agreed by both parties up to a maximum term of 25 years.
New Farnborough facility - In respect of the new facility the current business case projections, which are based upon local demand forecasts and industry benchmarking, are that operations, activities and events run from the new centre that fall within the scope of this contract could generate more than £2.5m turnover per annum.
Contract value for total term of contract:
• Interim Phase: (based on 2 years) - £2.4m - £3.2m
• Main Phase: Initial period (i.e.15 years) - £55.5m - £61.5m
• Main Phase: Including extension (i.e. 25 years) - £92.5M - £102.5M
The council is providing these estimates for transparency purposes only and is not placing any binding upper or lower volume and value parameters which could constrain development of the scheme in terms of scope and revenue generation.
PROCUREMENT PROGRAMME
• Contract Notice issued on FTS - 24th June 2025
• Procurement documents published on ProContract/SEBP Portal - 24th June 2025
• Site visit registration deadline - 4th July 2025 17:00
• Aldershot facilities site visit - 7th July 2025 - 10:30
• Teams supplier briefing registration deadline - 8th July 2025 - 17:00
• Online TEAMS supplier briefing - 9th July 2025 - 12:30
• 1 - 1 clarification meetings registration deadline - 14th July 2025 - 17:00
• 1 - 1 clarification meetings (TEAMS) - w/c 21st July 2025
• Clarification deadline - 8th August 2025 - 23:59
• 1st stage tender return deadline - 28th August 2025 - 12:00
• Interview & presentation (TEAMS) - if required w/c 22nd September 2025
• Notification of 1st stage decisions - 29th September 2025
• Negotiation meetings (TEAMS) - 6th - 17th October 2025
• Invitation to submit 2nd stage best & final tenders - 3rd November 2025
• 2nd stage best & final tender return deadline - 5th December 2025 - 12:00
• Interview & presentation (TEAMS) - if required - w/c 15th December 2025
• Notification of award decision & issue of assessment summaries - 2nd February 2026
• Contract Award Notice issued on FTS - 2nd February 2026
• Statutory 8 working day standstill period - 3rd - 12th February 2026
• Contract award - 13th February 2026
• Commencement of contract interim phase - 1st April 2026
• Commencement of contract main phase - Late 2027 / Early 2028
LOTTING
In order to investigate the benefits to the Council of different business models and enable the council to arrive at a fully informed market tested award decision Suppliers are invited to bid for either or both of the following Lots;
• Lot 1 - Leisure Operator Concession Model
• Lot 2 - Leisure Operator Agency Model
Suppliers may apply for either or both lots.
PROCUREMENT PROCEDURE
The council is using a multistage Competitive Flexible Procedure (CFP) for the procurement of this Light Touch concession contract. Full details of the procurement procedure are included for within the Invitation to Tender document accessible via the Council's e-sender system ProContract. A high-level summary of the stages and features that are included for within this procurement procedure are:
• Multi-lot bidding options
• Stage 1 - Conditions of Participation and Initial Invitation to Tender undertaken in parallel
• Stage 1 - Pre-submission clarification dialogue
• Optional interviews & presentations
• Optional selection of preferred bidder following Stage 1 initial tender evaluation
• Optional down-selection to reduced number of tenderers following stage 1 initial tender evaluation, for one or both lots
• Optional Stage 2 negotiation period followed by Invitation and submission of 2nd stage Best & Final Tenders, for one or both lots
• Post Award Negotiation
As set out within the Conditions of Tender and allowed for under Section 31 of the Procurement Act 2023 the Council may seek to vary and refine:
• Evaluation weightings
• Scoring criteria
• Procurement programme & process
• Procurement, technical, commercial and legal documentation
• Tender submission requirements
subject to the appropriate notifications being provided and timescales being reviewed, and this refinement not being substantial and/ or creating the risk of unfair treatment (if the modification is substantial, the notice inviting Tenders, and the timescales will be updated/ restarted).
Region(s) of supply
North Hampshire
Estimated value
£105,700,000.00
Keywords
Operator, Leisure, Sport
Key dates
Estimated contract dates
Start date
01/04/2026
End date
31/03/2043
Expression of interest window
From 23/06/2025 16:00 to 28/08/2025 12:00
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Contact details
Buyer
Rushmoor Borough Council
Contact
Vicky Shotter
Telephone
02392 841928
Address
Rushmoor Borough Council
Farnborough
Hampshire
GU14 7JU
United Kingdom
Farnborough
Hampshire
GU14 7JU
United Kingdom
