Enforcement & Parking Management Services

Bracknell Forest Borough Council requires:
1) the provision and maintenance of a high quality customer experience by users of the Council’s car parks to which this Contract applies;
2) enforcement of the on-street Traffic Regulation Order and Resident Parking Scheme;
3) a well-functioning back office interface with all service users.
Contractors shall work with the Council and its partners to ensure such aspirations are met at all times.
The purpose of this tender provides for a number of distinct areas of service provision;
1) Parking administration;
2) Procurement and installation of equipment,
3) The ongoing management of, and patrolling, cleaning and enforcement within, the Council’s designated Car Parks (and any additional car parks as may be identified during the contract term) including:
a) The town centre multi-storey and surface fee-paying car parks;
b) The ‘out of town’ surface non-paying car parks;
c) The car parks at the Look Out, Coral Reef and potentially the new Horseshoe Country Park when completed;
4) Provision of an on-street enforcement service, including the Council’s Resident Parking Scheme and reactive enforcement requests;
5) Equipment servicing and maintenance agreement.
This includes the management, cleansing and routine maintenance of three large multi–storey (The Avenue, High Street, Braccan Walk) and six fee-paying surface car parks in the Town Centre (Albert Rd, Wick Hill, Weather Way, Behind the Banks) and Leisure Facilities (Coral Reef and the Look Out).
The intention is to implement a new car park at Horseshoe country park which is planned for in 2021 and may become part of this contract, subject to acceptable price and contract performance up to that point.
There are also two car parks in the town centre which are currently closed to the public, namely Time Square and Easthampstead House, but may re-open during the term of this contract and may become part of this contract, subject to acceptable price and contract performance up to that point.
The car parks to which this tender applies currently comprise a variety of payment options and, where possible, cashless options will be sought, and technology used.
The Specification is split into two lots, namely
• Lot 1 Parking Administration, Penalty Charge Notice Processing & Equipment Supply, and
• Lot 2 Parking Management, Parking Enforcement & Maintenance Services.
Organisations are invited to tender for the following:
• Lot 1 and Lot 2 – and/or
• Lot 2 only.
The Council may decide to bring the services covered by Lot 1 back in-house either before the start of the proposed contract or mid-term.
The contract duration will be for a maximum of eight years, covering an initial period of four years plus two optional extensions, each of two years (i.e. 4 + 2 + 2). Estimated contract value is between GBP 4,000,000 and GBP 8,000,000 depending on contract duration.
Organisations must register their interest on this South East Business Portal site in order to receive any changes or notifications issued by the Council during this tender process. The Council will not be held responsible for lack of communication to any organisation who does not register their interest. Clarification questions can also be sent through this site.
The Specification is attached to this opportunity for information only and may not be updated. Latest documents can be found after registering your interest on this site.
** Closing date changed to 14 October 2019 **