Invitation to Bidders Day/ Information Event - Social Care Digital Innovation Programme 2019/21 - Di...
Main contract details
Opportunity Id
DN409639
Title
Invitation to Bidders Day/ Information Event - Social Care Digital Innovation Programme 2019/21 - Discovery Phase
Categories
79310000-0 - Market research services
79315000-5 - Social research services
Description
Social Care Digital Innovation Programme - Tender 2019
Market Engagement Event (see attached poster for full information)
Kirklees Council intends to commission a partner organisation or organisations, who will investigate what adult social care service users in Kirklees need, in terms of access to information about their own care services and greater control to manage their services – potentially through the provision of an online self-service account.
The Local Government Association in collaboration with NHS Digital is funding Kirklees Council to conduct a range of discovery and engagement activities with our service users, to understand:
• what information and services they need access to;
• how they find the experience of accessing information and services currently;
• what barriers or frustrations they face.
In Kirklees we are considering how digital approaches generally could give our customers increased control to manage their services by making information more accessible and providing an increased ability to self-serve, where this is their preferred option.This will enable Kirklees Council to design our future information access and self-service options to better meet user needs and also provide a basis on which potential solutions can be appraised.
We are keen to meet partner organisations who are interested in delivering the discovery phase of this project, which may include:
• Recruiting and engaging with adult social care service users and carers
• Producing and conducting surveys - online, face-to-face and via telephone interviews
• Organising and facilitating workshops and focus groups
• Documenting existing user journeys and creating realistic user personas
• Presenting insights and outputs of the discovery phase
On Tuesday 04 June 2019 we are holding a market engagement event at Civic Centre 1, Huddersfield, for interested organisations to come along and hear more about the work. This is an informal event and there will be opportunities to ask questions and have one-to-one meetings with the project team.
We are not expecting organisations to make formal pitches but would be interested to hear about any similar projects or activities your organisation may have delivered, how you might approach this project and any relevant experience you may hold. This will help to inform the tendering exercise that will follow.
To book your place please visit https://www.eventbrite.co.uk/e/social-care-digital-innovation-programme-tender-2019-market-engagement-event-tickets-61989735969
Maximum of 2 tickets per organisation
Market Engagement Event Details
Venue: Civic Centre 1, High Street, Huddersfield, HD1 2NF
Date: Tuesday 04 June 2019
Timings:
11.15 – 11.30 Registration
11.30 – 12.15 Background and overview of the project
12.15 – 13.00 Question and answer session
13.00 – 16.00 Time for individual discussions
Kirklees are one of 12 councils nationally undertaking discovery work as part of the Local Government Association's Social Care Digital Innovation Programme. For more information please visit www.local.gov.uk/scdip
Market Engagement Event (see attached poster for full information)
Kirklees Council intends to commission a partner organisation or organisations, who will investigate what adult social care service users in Kirklees need, in terms of access to information about their own care services and greater control to manage their services – potentially through the provision of an online self-service account.
The Local Government Association in collaboration with NHS Digital is funding Kirklees Council to conduct a range of discovery and engagement activities with our service users, to understand:
• what information and services they need access to;
• how they find the experience of accessing information and services currently;
• what barriers or frustrations they face.
In Kirklees we are considering how digital approaches generally could give our customers increased control to manage their services by making information more accessible and providing an increased ability to self-serve, where this is their preferred option.This will enable Kirklees Council to design our future information access and self-service options to better meet user needs and also provide a basis on which potential solutions can be appraised.
We are keen to meet partner organisations who are interested in delivering the discovery phase of this project, which may include:
• Recruiting and engaging with adult social care service users and carers
• Producing and conducting surveys - online, face-to-face and via telephone interviews
• Organising and facilitating workshops and focus groups
• Documenting existing user journeys and creating realistic user personas
• Presenting insights and outputs of the discovery phase
On Tuesday 04 June 2019 we are holding a market engagement event at Civic Centre 1, Huddersfield, for interested organisations to come along and hear more about the work. This is an informal event and there will be opportunities to ask questions and have one-to-one meetings with the project team.
We are not expecting organisations to make formal pitches but would be interested to hear about any similar projects or activities your organisation may have delivered, how you might approach this project and any relevant experience you may hold. This will help to inform the tendering exercise that will follow.
To book your place please visit https://www.eventbrite.co.uk/e/social-care-digital-innovation-programme-tender-2019-market-engagement-event-tickets-61989735969
Maximum of 2 tickets per organisation
Market Engagement Event Details
Venue: Civic Centre 1, High Street, Huddersfield, HD1 2NF
Date: Tuesday 04 June 2019
Timings:
11.15 – 11.30 Registration
11.30 – 12.15 Background and overview of the project
12.15 – 13.00 Question and answer session
13.00 – 16.00 Time for individual discussions
Kirklees are one of 12 councils nationally undertaking discovery work as part of the Local Government Association's Social Care Digital Innovation Programme. For more information please visit www.local.gov.uk/scdip
Region(s) of supply
Calderdale and Kirklees
Estimated value
N/A
Keywords
digital, care, engagement, accessibility, research, carers
Key dates
Estimated contract dates
Start date
16/06/2019
End date
30/09/2019
Expression of interest window
From 17/05/2019 12:00 to 03/06/2019 13:00
Login and register interest in this opportunity
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