Provision of an independent domestic abuse support service

The Council of the London Borough of Redbridge (“the Authority”) are seeking Tenders from suitably experienced and qualified organisations for the Contract for the provision of an independent domestic abuse support service.

The contract shall commence on 1st April 2025 and shall continue up to and including 31st March 2029 with the option to extend to the 31st March 2030 (“the Contract Period”).

The Authority is seeking to appoint a provider(s) to deliver an independent Domestic Abuse Support Service to anyone 16 years old and above, who has previously, or who are currently experiencing any form of domestic abuse. This service is also known as an IDVA (Independent Domestic Abuse Advisor) Service.

The Provider shall work within the aims and scope of the Service detail in in the specification and the service being delivered shall be flexible with the service users needs being at the score of the service delivery.

In delivering the service, the Provider shall draw from their experience and ability in working with the victim/survivor who has or may have experienced domestic abuse.

In addition, the provider shall provide or signpost to a range of advice and information on a variety of other local resources, and where to go for help and support in getting:

• An assessment for statutory care
• Support around benefits and financial advice and support, including information on an individual case basis and how to maximize their financial income.
• Information on other local resources to support specific to their needs and other areas identified, such as mental health support.
• Information, support and advice to carers around carers rights, to enable them to address their own needs.
• Signposting to legal, immigration, and housing advice where appropriate.
• Health and wellbeing services
• Information about advocacy available.
• Signposting and support.
• Information about the training available to support individuals to carry out their caring role.
• Support with emotional and mental health issues including stress, anxiety and bereavement.
The duration of the contract will be for forty-eight (48) months with the option to extend by a further 12 months (12), total maximum contract length will be sixty months (60).

The budget available, over the potential five-year contractual period, including any extensions is £850,000.00. The contract value per annum is therefore, £170,000.00