2122-0030 Islington Carers Hub
Main contract details
Islington Council invites suitable expressions of interest from suppliers for Islington Carers Hub, the borough’s support service for Carers (also known as informal carers, family carers or unpaid carers).
Current status / Background
It is estimated that that there are 18,700 unpaid carers (9.2% of the population aged over 16) in Islington, based on the 2011 Census. However, with the multiple waves of COVID-19 and lockdowns, this number will have risen significantly since March 2020.
It is important to recognise and appreciate carers for the vital role they play in our society and ensure they feel valued. It is key that carers’ interests are championed at a strategic level – we want to make Islington is a carer friendly borough. It is a priority to focus on carers, ensuring they have opportunities to enhance their wellbeing and can access the right support at the right time. Supporting carers and preventing carer breakdown also means less people will need access to formal care – whether that be for the carer or for the cared for.
Islington Council acknowledge that there is room of improvement in our offer for carers. A recent review of the offer has been undertaken to shape this improvement which centred on the views and insights of Islington Carers.
Carers highlighted the need of preventative support and care for themselves in the form of:
- efficient access to clear and concise information
- regular breaks from caring
- adequate financial support
- recognition for their hard work
- support to remain, re-enter and advocate for themselves at work
- holistic support for their mental and physical health
- professional assistance for their cared for and
- accessible peer exchanges/support for themselves
- culturally sensitive support offered in a carers first language
Islington’s Carers Hub is a well-established part of Islington’s vibrate Voluntary and Community Sector. It is currently has 3,200 carers registered and supports 1,200 carers per year. Through re-procuring this service Islington Council hopes to build on the good work already achieved and create a holistic, outcome focused services for Islington Carers.
This service will be delivered using an outcome based service specification to allow the successful provider the flexibility to meet the varied needs of Islington Carers using their unique expertise. The successful provider will still be required to deliver some key outputs as outlined in the specifications such as having a comprehensive information; advice and signposting offer; supporting Carers to take a break; undertaking Carer Assessments on behalf of the Local Authority; duties around Carers Week and Carer Rights Day; and taking on a strategic leadership role for Carers for the borough.
The provider will be required to have an office base in Islington for staff to operate from and physical site for Carers to access. The provider will work flexibly so that Carers can access Hub services digitally, in a wide range of community venues, and outside usual office hours.
The contract will be tendered as a single lot. A key priority for this service is that Islington Carers are able to easily access a holistic, personalised, ‘one stop shop’ support service. Splitting this service into lots would undermine this priority and therefore not provide the best outcomes for residents.
TUPE [Transfer of Undertakings (Protection of Employment) Regulations]
Potential providers must be aware that TUPE may or may not apply to this service. Further details will be available in the invitation to tender.
The contract period will be for 36 months from an estimated start date 1 March 2022 with option to extend up to a further 48 (24+24) months.
The estimated total value of this contract is £2,450,000 over the maximum 84 months term of the contract. This is based on £350,000 per annum.
There is a maximum fixed budget for this service of £2,450,000. Any bids over this amount will be disqualified.
The contract will be awarded to the Most Economically Advantageous Tender (MEAT) in accordance with the Public Contracts Regulations. MEAT for this contract is quality 90%, and cost 10%. Tender submissions will be subject to minimum quality thresholds. Further details will be provided in the invitation to tender.
Quality made up of:
Proposed approach to service delivery 25%
Proposed approach to strategic partnerships and innovation 20%
Proposed approach to social value 20%
Proposed approach to engagement and coproduction 15%
Proposed approach to quality management and performance outcomes 10%
Tenderers should be aware that we reserve the right to hold presentations and interviews during the tender process. Presentations or interviews will be for verification/clarification purposes of the written submission.
We reserve the right to interview leading bidders.
This contract will be procured using the Open Procedure. The Open Procedure means that all bidders who successfully express an interest will automatically be invited to tender and have access to the tender documents. Those who submit a tender and meet the minimum requirements will have their full tender, method statements and pricing evaluated.
Expression of interest window
From 09/08/2021 09:30 to 20/09/2021 11:59