Contract details
Contract: LBM Social Care Information System Tender
Details
Buyer:
London Borough of Merton
Department:
Corporate Services
Title:
LBM Social Care Information System Tender
Description:
The London Borough of Merton is seeking to procure and implement a fit-for -purpose, workflow-driven, integrated Social Care Information System for its Adult Social Care and Children Services to meet the rapidly changing requirements in children and family services and adult social care in a cost-effective way.
The system will help shape and support the vision for adult social care and children services in Merton, improve customer experience and underpin personalisation by placing vulnerable people at the centre of their care and support. The system will help unlock cost efficiencies by supporting streamlined operations, multi-agency working and mobile working for staff.
The system must be intuitive, scalable and flexible to support the emerging requirements envisaged in the Care Bill, Children and Families Bill and Health and Social Care Act 2012. The system must meet the requirements of the Integration Transformation Fund, particularly with respect to using the NHS number for data sharing between health and social care, and to support a joint approach to assessments and care planning. The system must meet these requirements and have the flexibility and capability to adapt to future changing legislative requirements and Government guidelines.
The Munro recommendations as well as the revised statutory guidance in Working Together to Safeguard Children (2013), family based working and closer working between children social care and early help services must be supported by the system. Personalisation of care, including self-assessments, personal budgets and direct payments; support for the increasing number of self-funders and the ability to support Dilnot recommendations for charging of Adult Social Care are other key imperatives for the system.
The system must support multi-agency working for screening, joint assessments and integrated care planning (for instance for children with Special Educational Needs and Disability) and safeguarding vulnerable children and adults for best outcomes and quality of life. Transitions between children services and adult social care must be seamlessly supported by the system without the need for manual interventions.
The system must offer integrated finance functionality to support financial assessments of clients, work out client contribution to their care services or personal budgets, payments, billing and budget management capability. Integration/ interfacing with corporate Finance System, Housing Benefits system, Electronic Record and Document Management system and Electronic call monitoring system, such as CM2000, are essential requirements.
Mobile working for practitioners, self-service for clients and electronic ways of consent-based, secure sharing of relevant information in real-time with partner agencies and providers of information and support, brokerage and care services (independent and voluntary, large and small, and in-house providers) are key requirements to improve customer experience, choice and control and release efficiencies.
Embedded performance management reporting and powerful business analytics capability are mandatory for managing casework effectively, provide statutory reporting (e.g. Zero Based Review for Adult Social Care and children’s services returns) and to support effective planning and commissioning of services for the future.
An externally hosted system is the preferred approach.
The Council is seeking to contract with a supplier to provide the system and related implementation services together with on-going maintenance services for a period of 5 years with the potential for extension of up to a further two years.
Following the PQQ, an Invitation to Tender (ITT) will be published to the remaining bidders and selected on most economically advantageous tender in terms of compliance with the Council’ requirements to be set out in the specification and tender documents, on the basis of the criteria and evaluation model to be published in the ITT.
Description of the geographical coverage:
Reference no:
DN49218 (CONTRACT-DNWC-9DNMQL)
Estimated total value:
£1,000,000.00
Estimated annual value:
£0.00
VAT not recovered:
£0.00
Participating organisations:
N/A
Keywords:
N/A
Start date:
28/07/2014
End date:
27/07/2021
Awarded date:
11/07/2014
Awarded value:
Not set
Appraisal date:
Not provided
Review date:
11/01/2018
Initial contract period:
60 months
Total option to extend:
24 months
Total contract period:
84 months
Available extensions:
2 with 0 taken
Central purchasing body:
London Borough of Merton
Framework:
N/A
Find a Tender (FTS):
No
Process used:
ITT
Primary contact
Title:
Mr
First name:
Clive
Surname:
Cooke
Email address:
Clive.Cooke@merton.gov.uk
Telephone number:
02082744901
Fax number:
Mobile number:
Awarded supplier(s)
| Company name | Company reg number | SME/VCS | VCS reg number | Contacts | Postcode |
|---|---|---|---|---|---|
| Servelec Education Ltd | 10002545 | SME |
|
NR4 6DJ | |
| Servelec Social Care Limited (trading as Servelec) | 3811329 | SME |
|
CO7 6LZ |
Categories
- 48000000-8 - Software package and information systems
- 48100000-9 - Industry specific software package
- 48190000-6 - Educational software package
- 48510000-6 - Communication software package
- 48810000-9 - Information systems
- 72000000-5 - IT services: consulting, software development, Internet and support
- 72200000-7 - Software programming and consultancy services
- 72250000-2 - System and support services
- 72260000-5 - Software-related services
- 85000000-9 - Health and social work services
- 98000000-3 - Other community, social and personal services
Notes
Public notes:
Custom details
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