Contract details
Contract: Service Desk Telephone Support - Shared Technology Services
Details
Buyer:
London Borough of Brent
Department:
Procurement
Title:
Service Desk Telephone Support - Shared Technology Services
Description:
It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension.
The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.
Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.
The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.
Description of the geographical coverage:
Reference no:
DN750540
Estimated total value:
£396,664.71
Estimated annual value:
£0.00
VAT not recovered:
£0.00
Participating organisations:
N/A
Keywords:
N/A
Start date:
01/04/2025
End date:
31/03/2027
Awarded date:
01/02/2025
Awarded value:
£396,664.71
Appraisal date:
Not provided
Review date:
01/09/2026
Initial contract period:
12 months
Total option to extend:
12 months
Total contract period:
24 months
Available extensions:
1 with 0 taken
Central purchasing body:
London Borough of Brent
Framework:
N/A
Find a Tender (FTS):
Yes
Process used:
ITT
Primary contact
Title:
Mr
First name:
Mike
Surname:
Ligorio
Email address:
Mike.Ligorio@brent.gov.uk
Telephone number:
020 8937 1748
Fax number:
Mobile number:
Awarded supplier(s)
| Company name | Company reg number | SME/VCS | VCS reg number | Contacts | Postcode |
|---|---|---|---|---|---|
| Node4 Ltd | 4759927 |
|
DE24 8HZ |
Categories
- 72000000-5 - IT services: consulting, software development, Internet and support
- 79500000-9 - Office-support services
Notes
Public notes:
Custom details
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